Privacy Policy

Last updated: 18 August 2026

Cooling Edge (“Cooling Edge”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request our services, or otherwise interact with Cooling Edge.

  1. Who We Are

Cooling Edge is a [describe business, e.g. air conditioning and refrigeration services] business operating in [location/area].

Business name: Cooling Edge
Website:www.coolingedge.co.uk
Email:[email protected]
Telephone:01452 855552
Business address:Unit 9 Stanley Court, Edison Close, Quedgeley Gloucester, GL2 2AE

For the purposes of applicable data protection legislation, Cooling Edge is the controller of the personal information described in this Privacy Policy.

  1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Your name
  • Email address
  • Telephone number
  • Postal or service address
  • Billing and payment information
  • Information about your property or the services you require
  • Details provided when you request a quotation
  • Communications you have with us
  • Any other information you voluntarily provide

We may also automatically collect certain technical information when you use our website, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Website pages visited
  • Approximate location
  • Date and time of visits
  • Information about how you interact with our website
  1. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests
  • Provide quotations
  • Arrange and deliver our services
  • Schedule appointments and service visits
  • Process payments and invoices
  • Communicate with you about your bookings or services
  • Maintain customer and business records
  • Improve our products, services, and website
  • Handle complaints and enquiries
  • Detect and prevent fraud, misuse, or security incidents
  • Comply with legal and regulatory obligations
  • Send marketing communications where we are legally permitted to do so

We will only use your personal information where we have a lawful basis for doing so.

  1. Legal Bases for Processing

Depending on the circumstances, we may process your information because:

  • It is necessary to perform a contract with you or take steps at your request before entering into a contract.
  • We have a legitimate interest in operating and improving our business, provided that our interests do not override your rights.
  • We are required to comply with a legal obligation.
  • You have provided consent where consent is required.

Where we rely on consent, you may withdraw your consent at any time.

  1. Marketing

We may occasionally contact you about our services, special offers, or other information that we believe may be relevant to you.

Where required by law, we will ask for your consent before sending marketing communications.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in a marketing message.

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the website function properly, understand how visitors use the website, and improve our services.

Cookies may be used for purposes including:

  • Essential website functionality
  • Website analytics
  • Remembering preferences
  • Measuring website performance
  • Marketing and advertising, where applicable

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can also control cookies through your browser settings.

  1. Sharing Your Information

We do not sell or rent your personal information.

We may share personal information with trusted third parties where necessary to operate our business or provide services to you. These may include:

  • Payment processors
  • Website and hosting providers
  • IT and software providers
  • Accounting and bookkeeping providers
  • Marketing or communications providers
  • Professional advisers
  • Contractors or service partners where necessary to deliver our services
  • Government authorities, regulators, courts, or law enforcement where legally required

We require service providers who process personal information on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.

  1. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, contractual, or reporting requirements.

The appropriate retention period will depend on the nature of the information and why we need it.

When information is no longer required, we will securely delete or anonymise it where appropriate.

  1. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

  1. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to certain types of processing
  • Request portability of information you have provided to us
  • Withdraw consent where we rely on consent
  • Complain to the relevant data protection authority

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

  1. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

If you are based in the UK and remain dissatisfied, you may contact the Information Commissioner’s Office (ICO), which is the UK’s independent supervisory authority for data protection.

  1. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be posted on this page with a revised “Last updated” date.

  1. Contact Us

If you have any questions about this Privacy Policy or how Cooling Edge handles your personal information, please contact us:

Cooling Edge
Email: [email protected]
Telephone: 01452 855552