The Company’s philosophy is to supply high quality air conditioning service equipment, diagnostic tools, consumables and technical training courses to the automotive, agricultural and construction industries throughout the United Kingdom.
Our commitment is to provide our customers with high quality products, matched with friendly and efficient after-sales support.
With over 30 years experience within the vehicle air conditioning industry, technical assistance from our sales and service personnel is always available for direction and guidance. In-house technical support, both before and after a purchase is just a phone call away.
Cooling Edge Limited was established in 2009 and is now based at Waterwells Business Park, in Quedgeley, Gloucestershire. Our Company moved to new premises in 2011 and as an Approved City and Guilds training centre we offer in-house technical training courses. The facility is also used for warehousing, support services and overnight distribution of our products throughout the United Kingdom.
Cooling Edge Limited has key relationships with some of the world’s leading manufacturers of air conditioning equipment, tools and consumables. Our range of service equipment has expanded over the years to include the CTR Astra and Kristal air conditioning service stations and a premium range of lubricants, dyes and consumables which now forms the core of our business.
We strive to make our company very customer orientated by focusing on our customer’s needs and ensuring that the products we distribute and service we provide are of the highest standard.
We believe that the success of Cooling Edge Limited is due to the quality of our products and service but more importantly our commitment to serving your needs as a valued customer.
Cooling Edge Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Cooling Edge Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
- What we do with the information we gather
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
Cooling Edge Limited
Unit 9, Stanley Court
Waterwells Business Park
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Terms and Conditions of Sale
All service equipment and products purchased from Cooling Edge are subject to a twelve month warranty (unless otherwise stated) from the date of purchase. Warranty will apply against any incorrect manufacture, leakage, corrosion, and fitment providing the correct procedures have been carried out by a competent technician. All products and equipment must be used correctly in accordance with the instruction manuals and or training provided by Cooling Edge. No consequential loss will be covered, i.e. labour charge, mileage, hire vehicles etc.
Prices that are quoted by Cooling Edge will be subject to VAT at the current rate (unless otherwise stated) at the time of purchase. Cooling Edge reserves the right to change any prices without prior notice. Catalogue information, images and part numbers are to be used for reference and guidance only. Part numbers and information remains the property of Cooling Edge and should not be used without written consent.
All Payments by customers will be made with cleared funds unless a credit account has been opened with Cooling Edge. All credit accounts will be due for payment 30 days end of month from the invoice date. (unless otherwise stated inwriting). Delays or late payment to Cooling Edge will invalidate any warranties of which these will be dealt withupon total payment of account. Cooling Edge reserves the right to cancel any customer account without priornotice should payment terms not be maintained. All products will remain the property of Cooling Edge until fullpayment has been received. Cooling Edge reserves the right to collect monies for goods that are outstanding by
means of debt collection.
Deliveries / Collections
Deliveries and collections made to and from customers are in conjunction with our carrier company. Neither Cooling Edge or the carrier company will be liable for any loss due to late or failed deliveries or collections. Carriage will be charged at current rate depending on time of delivery, prices will be quoted at point of sale by Cooling Edge and will remain payable in full even if the part supplied is returned. Items received by the customer damaged or incorrect will be credited in full. All damages/shortages must be reported to Cooling Edge within 48 hrs of receipt. Any items received damaged must be signed for as “damaged” and notified with the carrier at time of delivery. All damaged products must be returned within 30 working days of original invoice date along with a copy of the original invoice. Any products returned to Cooling Edge after 30 days will not be accepted for credit.
Any product that is no longer required by the customer and was supplied correctly will be subject to a minimal administration charge to cover repackaging costs. All it .ems must be returned in original packaging were possible and must be packed to avoid return damage with carriers. Failure to do so will result in no credit being raised.
Where a warranty issue is present the replacement part must be supplied by Cooling Edge. If not, then we will endeavour to supply a suitable replacement, under no circumstances will Cooling Edge be liable to paying for a part not supplied/approved by us. We reserve the right to repair, replace or refund. Upon return of the failed item (with a copy of the original invoice or invoice number) credit will be arranged once inspection has been fully carried out and item agreed to be covered by warranty, should the item be deemed as not faulty (incorrect procedures/damage during use etc) then the item will bet returned with no credit and will remain payable to the prices on the replacement part invoice that refers. It may be necessary to return the item to the original manufacturer where their decision is final and replacement part invoice remains payable.